http://convergence.pk/aracon-call-center.html Bringing IT to a point ... Sun, 19 Jun 2011 11:50:37 +0000 hourly 1 http://wordpress.org/?v= http://convergence.pk/aracon-call-center.html/comment-page-1#comment-16 wasim Fri, 20 Mar 2009 05:49:45 +0000 http://convergence.pk/?p=85#comment-16 After a successful deployment and support for 6 months, Aracon technical team is now sufficiently trained to handle Tier-1 Support issues internally. Convergence will now be providing Tier-2 support from 2Q09 onwards to Aracon. We wish them the best of luck and look forward to this impressive call center growing even further. After a successful deployment and support for 6 months, Aracon technical team is now sufficiently trained to handle Tier-1 Support issues internally. Convergence will now be providing Tier-2 support from 2Q09 onwards to Aracon. We wish them the best of luck and look forward to this impressive call center growing even further.

]]> http://convergence.pk/aracon-call-center.html/comment-page-1#comment-8 wasim Sun, 21 Sep 2008 17:32:26 +0000 http://convergence.pk/?p=85#comment-8 Just wanted to update on this, the call center has been up and running now for a month with almost 30 agents, a predictive dialer and ingtegration with Queuemetrics. Just wanted to update on this, the call center has been up and running now for a month with almost 30 agents, a predictive dialer and ingtegration with Queuemetrics.

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